In a post COVID world, order management & fulfilment are more important than ever. Get it right and win big. Get it wrong and you will struggle or worse. 

Retailers need to activate "Contact-less Click and Collect"!

Uber Eats has "contact-less delivery" and most other courier services are now offering the same. For those retailers who wish to continue to keep their stores operating and offer a service which is in line with the changing needs of the consumer, "contact-less click and collect" adds value.

For most retailers, this would not require much change to their eCommerce technology...

The eStar pull-based fulfilment solution is a sophisticated new way of approaching fulfilment.

There’s no doubt about it, Click & Collect is huge!

As the name suggests (and everyone knows!), allows customers to order online and pick their goods up in store, at a time and location of their convenience.  

In Australasia, Click & Click is growing, for example Harvey Norman claim Click & Collect is over 50% of online, when The Warehouse launched Click & Collect 2 years ago, it went to 10% in the first week, and is now over 30% of online sales.